Smart & Final, a West Coast warehouse supermarket chain with 320 stores generating $4.5B in revenue, was preparing for an IPO to fund expansion. They lacked a clearly articulated brand story to fuel that expansion, and had fragmented audiences across their two main businesses: warehouse and supermarket.

Even though Smart & Final’s customer base was differed between small businesses and community shoppers, their emphasis was to remain committed to the communities they serve. The challenge was turning this diversity of customers from a disadvantage to an advantage.

We worked with the Smart & Final team to uncover the differentiated truth about their business – they were a business steadfast in their desire to remain committed to the communities they serve.

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